Download ITIL 4 Foundation.ITILFND_V4.ExamTopics.2025-10-14.356q.vcex

Vendor: ITIL
Exam Code: ITILFND_V4
Exam Name: ITIL 4 Foundation
Date: Oct 14, 2025
File Size: 149 KB
Downloads: 44
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Demo Questions

Question 1
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the components' parts are related.
3. Organizations should consider whether technology could improve the efficiency of manual processes.
4. It is important to understand the organization's objectives when assessing the impact of potential improvements
  1. 1 and 2
  2. 2 and 3
  3. 3 and 4
  4. 1 and 4
Correct answer: C
Explanation:
B: 1C: 5 - Mosted
B: 1C: 5 - Mosted
Question 2
Which is MOST LIKELY to be achieved by following a detailed procedure?
  1. Assessing a change
  2. Resolving an incident
  3. Managing a service request
  4. Investigating a problem
Correct answer: C
Explanation:
B: 9C: 14 - Mosted
B: 9C: 14 - Mosted
Question 3
What may form part of a service request procedure?
  1. The timescale for restoration of service
  2. The method of diagnosing the cause
  3. Authorization in accordance with a security policy
  4. Escalation to the appropriate change authority
Correct answer: C
Explanation:
C: 3 - Mosted
C: 3 - Mosted
Question 4
Which is an input to the service value system?
  1. A need from consumers for new or changed services.
  2. The system of directing and controlling an organization
  3. A model to help meet stakeholders' expectations
  4. Recommendations to help an organization in all aspects of its work
Correct answer: A
Explanation:
A: 4 - Mosted
A: 4 - Mosted
Question 5
Why should a service level agreement include bundles of metrics?
  1. To reduce the number of metrics that need to be measured and reported
  2. To help focus on business outcomes, rather than operational results
  3. To ensure that the service levels have been agreed with customers
  4. To ensure that all services are included in the service reports
Correct answer: B
Explanation:
B: 7 - Mosted
B: 7 - Mosted
Question 6
What is the difference between the 'incident management' and 'service desk' practices?
  1. Incident management resolves issues, service desk investigates the underlying causes of issues
  2. Incident management restores service operation, service desk provides communication with users
  3. Incident management manages interruptions to services, service desk monitors achieved service quality
  4. Incident management resolves complex issues, service desk resolves simpler issues
Correct answer: B
Explanation:
B: 2 - Mosted
B: 2 - Mosted
Question 7
Which activity is NOT recommended by the 'start where you are' guiding principle?
  1. Involving people who are not familiar with a service when observing and assessing its activities
  2. Applying risk management when considering to introduce new processes
  3. Using source data to avoid any unintentional data distortion round in reports
  4. Discarding existing processes before assessing their usefulness
Correct answer: D
Explanation:
D: 4 - Mosted
D: 4 - Mosted
Question 8
Which is a key requirement for a successful service level agreements (SLAs)?
  1. They should be written using language and terms which all parties will understand
  2. They should be based on system-based metrics which are useful to the service provider
  3. They should be carried forward, unchanged, from one year to the next to enable consistent service
  4. They should avoid ambiguous targets such as those relating to user experience
Correct answer: A
Explanation:
A: 3 - Mosted
A: 3 - Mosted
Question 9
Which is part of the value proposition of a service?
  1. Costs removed from the consumer by the service
  2. Costs imposed on the consumer by the service
  3. Outputs of the service received by the consumer
  4. Risks imposed on the consumer by the service
Correct answer: A
Explanation:
A: 34 - MostedC: 7
A: 34 - MostedC: 7
Question 10
Which practice needs the right culture to be embedded across the entire organization?
  1. Service request management
  2. Service level management
  3. Change enablement
  4. Continual improvement
Correct answer: D
Explanation:
D: 6 - Mosted
D: 6 - Mosted
Question 11
Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and managing [?] and known errors.
  1. events
  2. changes
  3. configuration items
  4. workarounds
Correct answer: D
Explanation:
D: 6 - Mosted
D: 6 - Mosted
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